Sales Operations Coordinator
The Sales Operations Coordinator is responsible for supporting sales reps as a key member of the Sales Operations team.
This position will be essential to the sales activities and communications between the prospects, current customers, Vendors and channel partners.
In this role, the Sales Operations Coordinator will collaborate with the sales operations specialists, sales representatives and sales leadership to deliver administrative support that optimizes the team’s performance.
The Sales Operations Coordinator will assist in sales administrative duties in the areas of CRM/SFDC, documentation, customer/partner meetings and customer engagement programs.
They will maintain effective communications with corporate teams across the company to ensure proper sensitivity to the needs of the sales force.
The Sales Operations Coordinator will provide outstanding customer service and help the sales team meet their targets.
Answer client's queries & complaints effectively and pass on the details to the SPOC.
Review newly acquired customer entries, investigate contact information and conduct new customer outreach activities
Manage the Welcome Kit process; order supplies, kit and ship on a timely basis
Schedule partner and customer onboarding activities
Support sales operations team with updating appropriate sales documentation
Drive RFP documentation finalization and repository management
Support other admin & office based operations / efforts as assigned
Other core expectations as defined and requested by your direct supervisor
CORE COMPETENCIES
Ability to respond and react to internal and external customers
Clearly communicate & set expectations
Ability to balance simultaneous projects, evaluate workload and prioritize tasks based on criticality
Operates in a cooperative and collaborative spirit to achieve shared goals across multiple functions like sales & operations