EV Service Technician- Kerala (Freshers needed)

Automobile Technician

About the Client:

Role: Automobile Technician

Roles and Responsibilities:

1. Customer Handling
   
2. Warmly welcome and assist customers with service requests
   
3. Gather and update customer feedback in the system
   
4. Engage in effective communication with customers regarding repair updates
   

1. Diagnosis
   
2. Analyze and diagnose scooters to determine necessary repairs
   
3. Document diagnosis reports in the Workshop Management System (Getafix)
   
4. Perform and inspect repairs on vehicles based on customer requirements
   

1. System Handling
   
2. Track customer complaints in Zendesk and maintain real-time updates in the system
   
3. Utilize Workshop Management System (Getafix) with full adherence
   
4. Timely update operational status and ETA in CRM and WMS systems
   
5. Conduct deep diagnosis of scooter health in the Telematics Command Centre
   

1. Technical Repairs
   
2. Possess comprehensive knowledge of OLA Scooter and its technical aspects
   
3. Capable of repairing/replacing all scooter parts
   
4. Stay updated on OLA technical curriculum and EV news bulletins
   

1. Process and Operational
   
2. Adhere to processes at the Experience Centre and ensure clear bay markings for vehicles/scooters
   
3. Handle invoicing and payment collections
   
4. Maintain service bays in a clean and serviceable condition
   

1. Parts Operation
   
2. Conduct inventory audits and ensure alignment of system and physical inventory
   
3. Perform Goods Receipt Note (GRN) and manage inventory at the Experience Centre
   
4. Manage warranty part reverse logistics to the main workshop
   

1. Safety and Compliance
   
2. Adhere to uniform and protective gear requirements during scooter repairs
   
3. Properly use protective gear and handle tool kits during repairs
   
4. Ensure availability and readiness of fire-fighting equipment